1xok privacy policy Bangladesh

This 1xok privacy policy Bangladesh explains how we collect, use, share, and protect your personal data when you use our online casino and sports betting services. It applies when you browse our site, create an account, place bets, make deposits or withdrawals in ৳, contact support, or use any related features. Please read it together with our Terms of Service and Disclaimer so you understand how privacy, account rules, and risk information work together. If you do not agree with this policy, you should stop using our services and avoid creating an account.

1. Scope and data controller

For the purposes of this policy, we act as the data controller for personal data processed through our platform, meaning we decide why and how your data is processed. This policy covers data collected online, including through our website, mobile experience, customer support, and fraud-prevention systems. It does not cover third-party websites or services that may be linked from our platform. Where we use third-party processors, they act under our instructions and contractual controls. If you want to understand the services covered, you can also review Home for our main product areas and account entry points.

2. What data we collect

We collect personal data that is necessary to provide an online casino and sports betting service, to verify identity through KYC, and to meet legal and security obligations. Data may be provided directly by you, generated by your use of the platform, or received from verification and payment partners. We do not intentionally collect special-category data unless required for legal claims or compliance, and we ask you not to share sensitive information in support messages unless requested. If you choose not to provide required data, we may be unable to open or maintain your account or process withdrawals.

3. How we use your data

We use your personal data to deliver the services you request and to keep the platform safe for players in Bangladesh. This includes creating and administering your account, processing deposits and withdrawals, providing customer support, and enabling responsible gambling controls. We also use data to detect and prevent fraud, account takeover, money-laundering risks, bonus abuse, and other prohibited behavior. Where you choose to receive marketing, we may send service updates and promotions, and you can opt out using the settings or the instructions in the message. We do not use your data to make decisions that produce legal effects solely through automated processing without meaningful safeguards.

4. Legal bases for processing

We process personal data only when we have a lawful basis to do so. Contract necessity applies when we need your data to provide the service, such as account access, bet settlement, and payment processing. Legal obligation applies where we must verify identity through KYC, keep records, and respond to lawful requests from competent authorities. Legitimate interests apply for platform security, fraud prevention, network monitoring, and improving user experience, provided those interests are not overridden by your rights. Consent applies for optional marketing, certain cookies, and where we ask you to agree to specific processing; you can withdraw consent at any time without affecting processing already carried out.

5. Data sharing and disclosure

We share personal data only as needed to operate the service, meet compliance duties, and protect users. This can include sharing with payment processors to execute deposits and withdrawals in ৳, identity verification vendors to complete KYC checks, analytics and security providers to protect accounts, and customer support tools to manage requests. We may also disclose data to the local gambling regulator and other competent authorities in Bangladesh where required by law, court order, or lawful request, including investigations into fraud or financial crime. We do not sell your personal data, and we do not permit service providers to use it for their own unrelated purposes.

6. International transfers safeguards

Your personal data may be processed on systems that are operated by us or by vetted service providers, which can involve storage or access from locations outside Bangladesh. When such transfers occur, we apply safeguards designed to protect your data, such as contractual data protection clauses, vendor due diligence, access limitation, and security controls appropriate to the sensitivity of the data. We also follow data minimization principles, sharing only what is necessary for the specific service. If you want more information about the safeguards used for a particular transfer, you can contact our privacy team using the details in the Contact section below.

7. Cookies and tracking choices

We use cookies and similar technologies to run the site, keep you logged in, remember preferences, measure performance, and help prevent fraud. Some cookies are essential and cannot be switched off because they are required for core functions like authentication and security. Other cookies may be optional and used for performance analytics, functional improvements, or marketing, depending on your choices. You can manage cookies through your browser settings and, where available, through our cookie preference tools. Blocking cookies may affect site functionality, including access to parts of the platform and certain account features.

8. Data security measures

We take data security seriously and apply technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure. Measures may include encryption in transit, secure credential handling, access controls based on role and need-to-know, monitoring for suspicious activity, and secure storage practices. We also maintain incident response procedures and vendor security requirements for service providers that process data on our behalf. No system can be guaranteed to be completely secure, so you should also protect your account by using a strong password, keeping devices secure, and avoiding sharing login details.

9. Data retention and deletion

We retain personal data only for as long as necessary to provide our services, meet legal and regulatory requirements, resolve disputes, enforce agreements, and protect the platform from fraud. Retention periods vary depending on the data type and purpose, such as account records, KYC files, transaction logs, and security events. When data is no longer needed, we securely delete it or anonymize it so it can no longer be linked to you. If you request deletion, we will assess whether we must keep certain records to comply with legal obligations or to establish, exercise, or defend legal claims.

10. Your privacy rights in Bangladesh

You may have rights regarding your personal data, including the right to request access, correction, deletion, restriction, objection to certain processing, and data portability where applicable. You may also have the right to withdraw consent for consent-based processing, such as certain marketing communications. To exercise your rights, contact us and provide enough information to verify your identity; we may request additional details to prevent unauthorized disclosure. If you believe your complaint has not been resolved, you may also complain to the relevant data-protection authority in Bangladesh or seek other remedies available under applicable law.

11. Responsible gambling and minors

Our services are intended for adults only and are strictly 18+; we do not knowingly allow minors to create accounts or place bets. As part of KYC and age verification, we may request identity documents and conduct checks to confirm eligibility. We also process data to support responsible gambling features, such as self-exclusion, cooling-off requests, and risk monitoring designed to identify harmful play patterns. Gambling involves financial risk, so you should play responsibly, set limits, and seek help if gambling stops being entertainment. If we suspect an account is used by a minor, we may suspend it and take appropriate compliance steps.

12. Contact and support channel

If you have questions about this policy, want to exercise your data rights, or need help with KYC, you can contact our privacy and support team through our official support channels. The fastest route is to sign in and use the help options available in your account area, or start from Login if you cannot access your profile. Please describe your request clearly, include the email or phone number linked to your account, and avoid sending extra sensitive information unless we ask for it. We may need to verify your identity before completing certain requests to keep your personal data secure.